We've used a great deal of project management systems. The top ones being JIRA and Basecamp. We never really liked them though as for a web development company JIRA felt way to complicated, slow, and hard to navigate. It left a lot to be desired. Basecamp was too simple - things like not being able to prioritize tasks, make sub-tasks, and no direct SVN integration really bothered us.
Well finally we came back to Active Collab - and really we can not recommend it enough! It is SUPER fast loading, has everything a web development company could need for project management, handles SVN, and you don't have to pay per month to use it, just one flat fee of $499. Originally that was what kept us back since we usually just pay the $30 - $50/month fees, but the license fee is worth it and of course saves time in the long run.
So if you aren't sure what project management system to use, make sure to give Active Collab a try! www.activecollab.com
Oh - and if Active Collab developers are reading this - please support private github repos for your source code management tool :)
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